Effective Date: 10-08-2024

At Sothis Diamonds, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase products, or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification – Name, email address, phone number, billing/shipping address.

  • Payment Information – Credit/debit card details, payment gateway information (processed securely).

  • Account Details – Login credentials, purchase history, saved preferences.

  • Technical Data – IP address, browser type, device information, cookies, and usage data.

2. How We Use Your Information

Your information may be used to:

  • Process and deliver your orders.

  • Provide customer service and support.

  • Send updates, promotional offers, and newsletters (only if you consent).

  • Improve our website, services, and user experience.

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We respect your privacy and do not sell or rent your personal data. However, we may share your information with:

  • Trusted Service Providers – Payment gateways, courier partners, IT support.

  • Legal Authorities – If required by law or to protect our rights.

4. Data Security

We implement strict security measures to protect your data, including:

  • Encrypted payment processing via trusted gateways.

  • Secure servers and firewalls.

  • Restricted access to personal information.

However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience.

  • Remember preferences and saved items.

  • Track website traffic and analytics.

You may disable cookies in your browser, but some features of the site may not function properly.

6. Your Rights

As a user, you have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your data (subject to legal obligations).

  • Opt-out of marketing emails at any time.

7. International Transactions

As we operate across Europe, USA, Canada, and Australia, your data may be transferred outside your country of residence. We ensure such transfers comply with applicable data protection laws (e.g., GDPR).

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third-party websites.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

📧 Email: info@sothisdiamonds.com
📞 Phone: +32477418568
🏢 Address: Hoveniersstraat 2/Bus 210, 2018 Antwerpen