Effective Date: 7-10-204

At Sothis Diamonds, customer satisfaction is our priority. We take great care in ensuring that every diamond and jewelry piece meets the highest standards of quality and authenticity. This Refund & Return Policy explains how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in original condition.

  • The return request is made within 14 days of delivery.

  • The item is accompanied by its original packaging, certificates, and invoices.

❌ Returns are not accepted for:

  • Customized or engraved jewelry.

  • Items purchased on sale or promotion (unless defective).

  • Items damaged due to misuse or mishandling after delivery.

2. Return Process

  1. Contact our customer support team at [Insert Email / Phone] within the return window.

  2. Provide order details and reason for return.

  3. Our team will arrange for secure courier pickup or provide instructions for shipping.

  4. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping, insurance, and handling fees are non-refundable.

  • For international customers, currency conversion or bank charges may apply.

4. Exchanges

  • Items may be exchanged for another product of equal or higher value (price difference to be paid by customer).

  • Exchanges follow the same inspection and eligibility rules as returns.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Report it to us within 48 hours of delivery.

  • Provide photos/videos of the product and packaging.

  • We will arrange a replacement or full refund at no additional cost.

6. Secure Returns

Since jewelry and diamonds are high-value items, all returns must be:

  • Shipped via insured courier services recommended by us.

  • Packed securely in original packaging.

7. Contact Us

For return or refund requests, please reach us at:

📧 Email: info@sothisdiamonds.com
📞 Phone: +32 477 41 85 68
🏢 Address: Hoveniersstraat 2/Bus 210, 2018 Antwerpen