Effective Date: 13-07-2025

At Sothis Diamonds, we understand that purchasing fine jewellery and diamonds is a significant decision. That’s why we ensure every order is delivered with utmost care, security, and transparency.

1. Shipping Destinations

We currently deliver to:

  • Europe (all countries)

  • United States

  • Canada

  • Australia

If your country is not listed, please contact us at info@sothisdiamonds.com for special arrangements.

2. Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Custom or special orders may require additional processing time, which will be communicated at the time of purchase.

3. Delivery Timeframes

  • Europe: 3–7 business days

  • USA & Canada: 5–10 business days

  • Australia: 7–12 business days

⏳ Delivery timelines are estimates and may vary depending on courier availability, customs clearance, and external factors.

4. Shipping Partners

We work with trusted international courier partners such as:

  • DHL Express

  • FedEx

  • UPS

All shipments are sent via insured and trackable delivery services to ensure safe arrival.

5. Shipping Charges

  • Shipping fees will be calculated at checkout based on destination and order value.

  • Free shipping may apply for select orders above a certain value (if applicable).

6. Customs Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes levied by the destination country.

  • These charges are the responsibility of the customer and are not included in the product price or shipping fees.

7. Insurance & Security

  • All shipments are fully insured until delivered and signed for at the destination.

  • Customers must ensure someone is available to receive and sign for the package at the delivery address.

8. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your shipment in real-time through the courier’s website.

9. Delays & Exceptions

  • Sothis Diamonds is not responsible for delays caused by customs clearance, natural events, or courier disruptions.

  • If your order is delayed beyond the estimated timeframe, please contact our support team for assistance.

10. Contact Us

For shipping-related questions, please contact us at:

📧 Email: info@sothisdiamonds.com
📞 Phone: +32 477 41 85 68
🏢 Address: Hoveniersstraat 2/Bus 210, 2018 Antwerpen, Belgium