{"id":12,"date":"2025-09-09T20:22:40","date_gmt":"2025-09-09T20:22:40","guid":{"rendered":"https:\/\/sothisdiamonds.com\/?page_id=12"},"modified":"2025-10-26T11:56:10","modified_gmt":"2025-10-26T11:56:10","slug":"ruckerstattung_ruckgaben","status":"publish","type":"page","link":"https:\/\/sothisdiamonds.com\/de\/refund_returns\/","title":{"rendered":"Erstattungs- und R\u00fcckgabebestimmungen"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5cded7c9 e-flex e-con-boxed e-con e-parent\" data-id=\"5cded7c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1dba9f48 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"1dba9f48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"258\" data-end=\"291\"><em data-start=\"258\" data-end=\"289\">Effective Date: 7-10-204<\/em><\/p>\n<p data-start=\"293\" data-end=\"570\">At <strong data-start=\"296\" data-end=\"315\">Sothis Diamonds<\/strong>, customer satisfaction is our priority. We take great care in ensuring that every diamond and jewelry piece meets the highest standards of quality and authenticity. This Refund &amp; Return Policy explains how returns, refunds, and exchanges are handled.<\/p>\n<hr data-start=\"572\" data-end=\"575\" \/>\n<h2 data-start=\"577\" data-end=\"612\"><strong data-start=\"580\" data-end=\"610\">1. Eligibility for Returns<\/strong><\/h2>\n<p data-start=\"613\" data-end=\"643\">You may request a return if:<\/p>\n<ul data-start=\"644\" data-end=\"856\">\n<li data-start=\"644\" data-end=\"706\">\n<p data-start=\"646\" data-end=\"706\">The item is <strong data-start=\"658\" data-end=\"703\">unused, unworn, and in original condition<\/strong>.<\/p>\n<\/li>\n<li data-start=\"707\" data-end=\"769\">\n<p data-start=\"709\" data-end=\"769\">The return request is made <strong data-start=\"736\" data-end=\"766\">within 14 days of delivery<\/strong>.<\/p>\n<\/li>\n<li data-start=\"770\" data-end=\"856\">\n<p data-start=\"772\" data-end=\"856\">The item is accompanied by its <strong data-start=\"803\" data-end=\"853\">original packaging, certificates, and invoices<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"858\" data-end=\"891\">\u274c Returns are not accepted for:<\/p>\n<ul data-start=\"892\" data-end=\"1053\">\n<li data-start=\"892\" data-end=\"929\">\n<p data-start=\"894\" data-end=\"929\">Customized or engraved jewelry.<\/p>\n<\/li>\n<li data-start=\"930\" data-end=\"990\">\n<p data-start=\"932\" data-end=\"990\">Items purchased on sale or promotion (unless defective).<\/p>\n<\/li>\n<li data-start=\"991\" data-end=\"1053\">\n<p data-start=\"993\" data-end=\"1053\">Items damaged due to misuse or mishandling after delivery.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1055\" data-end=\"1058\" \/>\n<h2 data-start=\"1060\" data-end=\"1086\"><strong data-start=\"1063\" data-end=\"1084\">2. Return Process<\/strong><\/h2>\n<ol data-start=\"1087\" data-end=\"1436\">\n<li data-start=\"1087\" data-end=\"1181\">\n<p data-start=\"1090\" data-end=\"1181\">Contact our customer support team at <strong data-start=\"1127\" data-end=\"1153\">[Insert Email \/ Phone]<\/strong> within the return window.<\/p>\n<\/li>\n<li data-start=\"1182\" data-end=\"1231\">\n<p data-start=\"1185\" data-end=\"1231\">Provide order details and reason for return.<\/p>\n<\/li>\n<li data-start=\"1232\" data-end=\"1326\">\n<p data-start=\"1235\" data-end=\"1326\">Our team will arrange for <strong data-start=\"1261\" data-end=\"1286\">secure courier pickup<\/strong> or provide instructions for shipping.<\/p>\n<\/li>\n<li data-start=\"1327\" data-end=\"1436\">\n<p data-start=\"1330\" data-end=\"1436\">Once the item is received and inspected, we will notify you of the approval or rejection of your return.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1438\" data-end=\"1441\" \/>\n<h2 data-start=\"1443\" data-end=\"1462\"><strong data-start=\"1446\" data-end=\"1460\">3. Refunds<\/strong><\/h2>\n<ul data-start=\"1463\" data-end=\"1715\">\n<li data-start=\"1463\" data-end=\"1568\">\n<p data-start=\"1465\" data-end=\"1568\">Approved refunds will be processed to your <strong data-start=\"1508\" data-end=\"1535\">original payment method<\/strong> within <strong data-start=\"1543\" data-end=\"1565\">7\u201310 business days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1569\" data-end=\"1635\">\n<p data-start=\"1571\" data-end=\"1635\">Shipping, insurance, and handling fees are <strong data-start=\"1614\" data-end=\"1632\">non-refundable<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1636\" data-end=\"1715\">\n<p data-start=\"1638\" data-end=\"1715\">For international customers, currency conversion or bank charges may apply.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1717\" data-end=\"1720\" \/>\n<h2 data-start=\"1722\" data-end=\"1743\"><strong data-start=\"1725\" data-end=\"1741\">4. Exchanges<\/strong><\/h2>\n<ul data-start=\"1744\" data-end=\"1933\">\n<li data-start=\"1744\" data-end=\"1858\">\n<p data-start=\"1746\" data-end=\"1858\">Items may be exchanged for another product of equal or higher value (price difference to be paid by customer).<\/p>\n<\/li>\n<li data-start=\"1859\" data-end=\"1933\">\n<p data-start=\"1861\" data-end=\"1933\">Exchanges follow the same inspection and eligibility rules as returns.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1935\" data-end=\"1938\" \/>\n<h2 data-start=\"1940\" data-end=\"1978\"><strong data-start=\"1943\" data-end=\"1976\">5. Damaged or Incorrect Items<\/strong><\/h2>\n<p data-start=\"1979\" data-end=\"2024\">If you receive a damaged or incorrect item:<\/p>\n<ul data-start=\"2025\" data-end=\"2205\">\n<li data-start=\"2025\" data-end=\"2077\">\n<p data-start=\"2027\" data-end=\"2077\">Report it to us within <strong data-start=\"2050\" data-end=\"2074\">48 hours of delivery<\/strong>.<\/p>\n<\/li>\n<li data-start=\"2078\" data-end=\"2133\">\n<p data-start=\"2080\" data-end=\"2133\">Provide photos\/videos of the product and packaging.<\/p>\n<\/li>\n<li data-start=\"2134\" data-end=\"2205\">\n<p data-start=\"2136\" data-end=\"2205\">We will arrange a replacement or full refund at no additional cost.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2207\" data-end=\"2210\" \/>\n<h2 data-start=\"2212\" data-end=\"2238\"><strong data-start=\"2215\" data-end=\"2236\">6. Secure Returns<\/strong><\/h2>\n<p data-start=\"2239\" data-end=\"2312\">Since jewelry and diamonds are high-value items, all returns must be:<\/p>\n<ul data-start=\"2313\" data-end=\"2419\">\n<li data-start=\"2313\" data-end=\"2376\">\n<p data-start=\"2315\" data-end=\"2376\">Shipped via <strong data-start=\"2327\" data-end=\"2355\">insured courier services<\/strong> recommended by us.<\/p>\n<\/li>\n<li data-start=\"2377\" data-end=\"2419\">\n<p data-start=\"2379\" data-end=\"2419\">Packed securely in original packaging.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2421\" data-end=\"2424\" \/>\n<h2 data-start=\"2426\" data-end=\"2448\"><strong data-start=\"2429\" data-end=\"2446\">7. Contact Us<\/strong><\/h2>\n<p data-start=\"2449\" data-end=\"2501\">For return or refund requests, please reach us at:<\/p>\n<p data-start=\"2503\" data-end=\"2607\">\ud83d\udce7 <strong data-start=\"2398\" data-end=\"2408\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2409\" data-end=\"2432\">info@sothisdiamonds.com<\/a><br data-start=\"2432\" data-end=\"2435\" \/>\ud83d\udcde <strong data-start=\"2438\" data-end=\"2448\">Phone:<\/strong> +32 477 41 85 68<br data-start=\"2465\" data-end=\"2468\" \/>\ud83c\udfe2 <strong data-start=\"2471\" data-end=\"2483\">Address:<\/strong> Hoveniersstraat 2\/Bus 210, 2018 Antwerpen<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 7-10-204 At Sothis Diamonds, customer satisfaction is our priority. 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